Frequently Asked Questions
Got a question about how to use our products, where our ingredients come from, or what makes our skincare so effective? You’re in the right place.
Here are some of the most common things we’re asked — if you still need help, feel free to get in touch.
PRODUCT BENEFITS & INGREDIENTS
What skin conditions can your products help with?
Our products are formulated for all skin types, ages, and concerns. Each one is made with minimal, nutrient-dense ingredients that may support hydration, barrier repair, and inflammation.
Are your products made in Australia?
Yes — all our products are handmade in small batches on the NSW Central Coast.
Is Barefoot Skincare really 100% clean skincare?
Yes! We’re proud to offer truly clean skincare. What you see on the label is exactly what you get — no hidden ingredients, no preservatives. For best results, we recommend using within 12 months of opening.
Which products are best for eczema or psoriasis?
Many of our customers with eczema or psoriasis love our balms and lotions for their nourishing properties. Our Milk & Honey Balm and Lavender Balm are popular choices.
What’s the difference between Black Seed Oil and Fulvic Humic Concentrate?
Both may support gut and skin health. Fulvic Humic Concentrate may aid nutrient absorption and detoxification, while Black Seed Oil may support inflammation reduction and digestive comfort.
Which products are best for very dry, post-menopause skin?
Our richer balms — like Milk & Honey Balm or Lavender Balm — are deeply moisturising and great for supporting dry skin.
PRODUCT USE & CARE
Where do you source your beef tallow?
We source certified organic, 100% pasture-raised suet from Richmond Range Meats in Casino, NSW. The tallow is rendered in-house on the NSW Central Coast.
Do you whip your tallow?
No — we never whip our balms. We believe that "whipped" balms are more prone to oxidisation and less effective over time.
What essential oils do you use?
We use only steam-distilled, therapeutic-grade essential oils — selected for their purity, potency, and skin benefits. We source from Young Living and Enki Apothecary.
Can I still use your skincare after 12 months?
Yes, as long as the product has been stored in a cool, dry place and used with clean hands, it should be perfectly fine beyond the 12-month window.
Is Barefoot Skincare Co organic?
Yes! Our tallow is made from certified organic suet and is 100% pasture-raised.
All of our ingredients are certified organic except:
– Kakadu Plum Oil (wild-harvested, Australia)
– Emu Oil (Australia)
Is your skincare raw?
Tallow skincare can’t be classified as "raw" because the rendering process involves gentle cooking. When blending our products, we heat ingredients to 40°C for emulsification and add delicate oils and honey only once the heat is turned off.
Why does the consistency vary between batches?
We slightly adjust our formulations seasonally — adding more tallow, butters, and waxes in warmer months to prevent melting, and increasing the oil content in cooler months for softness and spreadability. That’s the beauty of 100% natural skincare!
My lotion is too thick to pump — is that normal?
In cooler weather, our lotion may firm up due to the natural ingredients. Store it somewhere warm, tap the bottle gently before use, or warm it briefly in water to loosen it.
Can I eat your skincare?
Technically... yes! Most of our ingredients are food-grade — with the exception of jojoba oil and black castor oil. But we recommend keeping them on your skin, not your plate!
SHIPPING & ORDERS
What is your packaging made from?
We use dark amber glass for all products except our tallow body lotions, they're packaged in Rpet bottles — all chosen with sustainability and product integrity in mind.
When will my order be dispatched?
We handcraft many products fresh to order, so dispatch can take 2–4 business days, especially during busy periods. You’ll receive tracking via email once your order is on its way.
I didn’t receive my order confirmation email — what should I do?
Please check your junk or spam folder first. If you still can’t find it, contact us at hello@barefootskincareco.com.au and we’ll resend it for you.